How to Rate a Seller or an Item on Facebook Marketplace

Rating sellers and products helps customers make an informed decision about the product they purchase.

One of the world’s top marketplaces, Facebook Marketplace has a rating system where buyers and sellers can rate each other. Buyers can also rate and review products after the delivery of goods.

Note: This feature is only available in select countries.

What to know before rating a seller or item

  • You can only rate a seller or the product using the Facebook app on your phone (you can’t use Facebook on a browser)
  • You can rate a seller if you’ve purchased an item from them or had a conversation with them using Facebook Messenger.
  • You can edit your review. But once the seller gives you a rating, you lose access to editing your review.
  • Products sold by individuals can’t be rated or reviewed. However, you can rate and review products purchased on Facebook Marketplace from a Page Shop or business.

How to rate a seller

  1. Click the hamburger icon on the top right side of your screen and tap on Marketplace.
  2. Tap the profile icon on the top.
  3. Go to Inbox and tap your conversation with the seller.
  4. Tap Rate seller on the top right.
  5. Select a rating from 1 to 5 stars, with 1 being “very poor” and 5 being “excellent.” You can also choose a reason for your ratings, such as fair or unfair pricing, and good or bad communication.
  6. Click Done.

How to rate a product or item

  1. In Meta Pay (formerly Facebook Pay), go to Activity.
  2. Tap the order and then select the item you want to rate.
  3. Select Write review.
  4. Tap the star icon and give a rating from 1 to 5.
  5. Select the camera icon to add an image of the product received.
  6. Tap the forward arrow to proceed.

Liam is a marketing specialist at Based in Dublin, he graduated from Trinity College Dublin in 2020 with a degree in Computer Science (Intelligent Systems). He has since 2021 worked for Google as a Sales and Marketing specialist, within their Dublin headquarters. Liam has over 4 years of experience in e-commerce sales, digital marketing and branding.

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