How to Cancel an Order on Etsy

If you’ve accidentally placed an order on Etsy, you can still cancel it without any cancellation fees.

And if you’re a seller on Etsy and wish to cancel an order because of a stock issue or upon the buyer’s request, you can cancel your order too.

Keep reading to learn how to cancel an order on Etsy as a buyer and seller.

Things to Know before Canceling an Order on Etsy

If You’re a Buyer

  • It is up to the seller to accept or deny canceling your order request.

If You’re a Seller

  • Before canceling your order as a seller, ensure that your cancellation order meets Etsy’s cancellation policy requirements.
  • Make sure you request refunds for any unused shipping labels for your order.
  • Notify your buyer about order cancellation using Etsy Messages.
  • The buyer receives a full refund upon cancellation.
  • The buyer can still leave a review up to 48 hours after cancellation.
  • If your buyer has made a payment using Etsy Payments, you don’t need to do anything as the refund is processed automatically. If your buyer has used other payment methods such as PayPal, you’ll need to refund them using that method.
  • You won’t be charged any additional fees for canceling. Etsy automatically credits you the listing and transaction fees for the order.

How to Cancel an Order on Etsy as a Buyer

Canceling an Order before Shipping

Follow these steps if the order hasn’t been shipped yet:

  1. Go to Etsy.com and click on Sign in in the top right corner.
  2. Select the account icon located between “Updates” and “Cart” on the top-right side of the homepage.
  3. Click Purchases and reviews from the dropdown menu.
  4. Scroll down to the order you want to cancel and click on Request Cancellation under the “Not shipped” order status.
  5. Edit the auto-generated message that pops up on your screen. Share the cancellation reason or additional information the seller should know.
  6. Click the Submit button and wait for the seller’s reply.

Canceling an Order after Shipping

Follow these steps if the order has already been shipped:

  1. On Etsy.com’s homepage, click Sign in on the top right corner.
  2. Click the account icon between “Updates” and “Cart” on the top right.
  3. Click Purchases and reviews from the dropdown menu.
  4. Find the order you wish to cancel and click Contact the Shop.
  5. Write the reason for canceling the order in the text box.
  6. Click Send and wait for the seller’s reply.

How to Cancel an Order on Etsy as a Guest User

If you’ve placed an order without an account on Etsy, you’ll need to create an Etsy account to claim your order.

  1. Open the email receipt you must have received after placing the Etsy order. The email is sent from “[email protected].”
  2. Select View your order.
  3. Follow the steps to create an Etsy account. Note that the email address you use to create an Etsy account must be the same for your guest order. Etsy then automatically connects guest orders to your new account.
  4. Click your account icon, labeled “You.”
  5. Click Purchases and reviews from the dropdown menu.
  6. Locate the order you wish to cancel and select Contact the Shop.
  7. Explain the reason for order cancellation in the text area.
  8. Click Send and wait for the seller’s reply.

How to Cancel an Order on Etsy as a Seller

  1. Go to Etsy.com and click on Sign in in the top right.
  2. Click Shop Manager located between “Updates” and “You.”
  3. Select Orders and Shipping from the left panel.
  4. Head to the Cancel an order page by clicking the three-dot icon next to the order you wish to cancel.
  5. Choose a reason for order cancellation from the dropdown. You should then see the refund amount below.
  6. (Optional) Send a messenger to the buyer in the textbox below the refund amount. You can explain the reason for order cancellation here.
  7. Click Cancel order.

Omar is a Digital Marketer and the founder of StartMarketing. He received his Master's degree from Queen's University, Belfast in 2017 and launched many successful web projects for clients since then. His expertise is in SEO, content management and social media marketing.

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